Order Processing – Click & Collect
We aim to prepare all orders within 1 business day of receiving payment. We will email you once your order is ready to collect from The Chi Zone. We do not currently offer delivery or shipping.
If a product is currently out of stock we will contact you to advise you of the expected availability date. We will ask you to confirm whether you want to continue with your order or request a refund for the out of stock items.
Returns Policy
MooGoo products have a 100% customer satisfaction policy. If you’re not satisfied with any product(s) you have purchased from our website, we’ll happily organise a refund or exchange.
Requests for returns and exchanges should be made within 60 days of the original order date and the product(s) must be substantially unused.
If you’d like to make a refund or exchange request, please email moogoo@thechizone.com quoting your order number (which can be found in your order confirmation email), the item(s) that you would like to return, and the reason for the return.
One of our friendly team members will reach out to you as soon as possible to arrange the product(s) returned to us. In the first instance we will seek to arrange a date and time for you to drop-off your product(s) at The Chi Zone. Alternatively, you can post your product(s) back to The Chi Zone. Please keep your proof of return (your tracking number) in the event the parcel goes missing in transit. We are unable to refund postage for returns made.
Cancellations
Should the need arise to cancel an order after you’ve placed it, we’ll do our best to accommodate your request. Order cancellation is a time-sensitive action, so please get in touch via telephone on 0330 1331 034 or email us ASAP at moogoo@thechizone.com.
Further Information
This website is operated by Shinsundo Chi Ltd t/a The Chi Zone
1b Liscombe Street, Poundbury, Dorchester DT1 3DF
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
Payments & Pricing
Payment can be made via debit or credit card e.g. MasterCard and VISA.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
Coupon Codes
Occasionally, you might come across a coupon code to use on our website to receive a specific offer with your online order. Each code can only be used once per customer, and the offer connected with the code is not available with any other offer (2 codes cannot be applied to the same order). All coupon codes have expiry dates that need to be adhered too without exception. Discount Codes are not valid for any value packs, gift sets, bundles, or already discounted products.
All coupon codes must be applied in the Checkout stage, not in the Shopping Cart. The discount or offer will be reflected in the order subtotal once the code has been applied correctly. If your order total has not changed (in the case of a discount), or you cannot see that the offer has been applied, then the code has not been accepted or applied correctly. If this is the case, please contact us at moogoo@thechizone.com before your order is complete so we can help you with this issue. We will not provide refunds later for a discounted amount or offer if the coupon code is not applied to the order correctly.
Bonus Gifts
Occasionally, you might come across a Bonus Gift promotion on our website. Customers are required to add the Bonus Gift to their Shopping Cart, which will automatically display discounted once conditions are met unless a code is required. Conditions vary for each promotion. If a certain value needs to be reached, this will be based on the subtotal of your order and not the total. Shipping is not included in the pounds sterling amount qualifier. If you also apply a coupon code, please make sure to check that you still qualify for a Bonus Gift offer. For example, if the gift is not showing in your Shopping Cart or has disappeared, it means that conditions haven’t been met or are no longer being met. If this is the case, adjust your order accordingly. If you’re still experiencing issues, please contact us at moogoo@thechizone.com before your order is complete so we can help you with this issue. We cannot add Bonus Gifts to an order once it has been placed.
Product Packaging
Due to intermittent changes in packaging design, the product you receive might differ in appearance from what you see on the website. We assure you that the ingredients inside are the same even if the product name, label or box has changed in appearance. If you have a question about a specific product you’ve ordered, please get in touch with us if you need further clarification.
Privacy Policy
All information provided to The Chi Zone is kept confidential and used simply for the processing of your orders. No emails or personal information is provided to any third party. Check out the complete details of our Privacy Policy at www.thechizone.com/privacy-policy.
Security
For your safety, we never store or even see your credit card details. They are sent directly to our bank and erased at the end of the transaction.
Please check that the ‘padlock’ icon in your browser is active when you checkout. This indicates an encrypted connection which means that third parties cannot intercept your personal data in transit.
Limitation of Liability
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time. In no case shall Shinsundo Chi Ltd t/a The Chi Zone, employees, affiliates, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
We reserve the right to add new terms and conditions at any time.
Updated 2nd September 2023
